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CHADIS Troubleshooting

A step-by-step troubleshooting checklist to log in and complete developmental questionnaires.

Troubleshooting Checklist

Do we have your email?

We need your email address to set up your Portal account. If no account is found, this could be why. The email address might be missing or recorded incorrectly in our system.

Are you using a web browser?

Please do not use the healow mobile app to fill out CHADIS questionnaires. Use your phone or computer's web browser (Safari, Chrome, Edge) and log in directly.

Are you logging in with your CHILD's details?

Each child has a distinct Portal Account. Make sure you are logging in using your child's first name, last name, and date of birth, not yours as a parent.

Don't see the verification code box?

If you only see "Download app" and do not see a box to enter the verification code, please scroll UP on your screen to reveal the input field.

Manually type the verification code

Be sure to manually type in the verification code instead of using auto-fill. Auto-fill can trigger an endless loop redirecting you back to the "View your Health Record" page, particularly on iPhones.

Space in account number?

If there is no "Fill Milestones" area or CHADIS button with questionnaires, and you have been patients at Sunshine Pediatrics for a long time, your child's account number might contain a space character that is not read correctly by CHADIS. Please contact us to resolve this in our system.

Need Direct Help?

If you have followed the troubleshooting steps and still experience issues, our team is available to assist you.

By Email

Check locations/homepage footer for direct office email addresses.

CHADIS Video Guide

Watch a short instructional video on how to complete the CHADIS portal setup and check-in.

Watch Video on YouTube